Return & Refund Policy
At Classic Machinery BD, customer satisfaction is important to us. This policy explains the terms and conditions for returns and refunds of products purchased from our website.
Eligibility for Return
Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
Customers must notify us within 24 hours of receiving the product to request a return.
The product must be unused, uninstalled, and in its original condition, including packaging, manuals, and accessories.
Non-Returnable Items
The following items are not eligible for return or refund:
Used, installed, or modified products
Customized or special-order machinery
Electrical items damaged due to incorrect installation or power issues
Consumables, chemicals, or items with broken seals
Products sold on “as-is” or “used condition” basis (unless otherwise agreed in writing)
Inspection & Approval
All return requests are subject to technical inspection and approval by our team.
If the return is approved, customers will receive instructions for returning the product.
Refund Policy
Refunds are issued only after the returned product passes inspection.
Approved refunds will be processed within 7–14 working days.
Refunds will be made via the original payment method or bank transfer.
Delivery, transportation, and handling charges are non-refundable unless the return is due to our error.
Replacement Policy
If eligible, we may offer a replacement instead of a refund, depending on product availability.
Replacement delivery time will be communicated after approval.
Return Shipping
Return shipping costs are the customer’s responsibility, unless the return is due to a mistake or defect from our side.
For heavy machinery, dismantling, loading, and transportation costs are borne by the customer unless agreed otherwise.
Cancellation Policy
Order cancellations must be requested before dispatch.
Orders already dispatched or delivered cannot be cancelled.
Any advance payment may be partially refunded after deducting applicable costs.
Contact for Returns & Refunds
To request a return or refund, please contact us with:
Order number
Product details
Reason for return
Photos or videos (if applicable)
You can reach us via phone, email, or WhatsApp, and our team will guide you through the process.